Click "Arrange a Return/Report a Problem" and select "Broken/Defective/Warranty" as the reason. This simpler option avoids the need to pay for a new part and wait for a refund.Īdd the same part number to your shopping cart, either by searching for the part number in our catalog or by clicking "Add Part" next to your return.Īfter you receive and install the new part, visit the Order Status & Returns page for that NEW order number. Send the defective part back in exchange for a replacement.This option is the fastest way to obtain a new part - even before you take the bad part off your vehicle. Place a new order for the same part number online, then return the defective part for a refund of the new order.Your core does not need to be working (if it worked, you wouldn't have replaced it) but you will not receive core credit if it is smashed, rusted solid, or otherwise unusable.Īfter reporting the problem to us on Order Status & Returns (" How do I set up a return?") and answering a few questions, you will have two options for obtaining a replacement part: (See " When will I receive my refund?")īefore returning a core, be sure it is complete, fits the same vehicle application as your new part, and is in the box the replacement part came in. The cost of the label will be deducted from your refund. You may obtain a shipping label from our Order Status & Returns page to take advantage of our discounted rates. If you use a label from our website you can see the cost before you agree. Core return shipping usually costs about the same as it does to order the new part. You are responsible for return shipping costs unless our catalog or return instructions state otherwise. To receive a refund, cores must be returned within six months of the purchase date. Click the button and follow the prompts to set up your return. If we charged you a core charge on a part, you will see an "Arrange Core Return" button next to the part. If the package is lost, the carrier will contact RockAuto or the customer and RockAuto will offer a replacement or refund.įind the order on our Order Status & Returns page (see " How do I view an order?"). We must allow the carrier several days to trace the package and deliver it to the correct address or deem it as lost. If you checked these places and cannot find your package, report the problem on our Order Status & Returns page to start the investigation (see " How do I report a missing item or package?"). If your package was shipped via USPS (postal service), ask your local post office if they are holding the package for you. If you live in a community with a front office, check if they have the package. If tracking information shows that your package was delivered but you did not receive it, check around your house and with your neighbors to see if they accepted the package for you. To start the investigation, report the problem through our Order Status & Returns page (see " How do I report a missing item or package?"). We can start a trace once the carrier has had enough time to deliver the package, which depends on the shipping method/service. RockAuto and the carrier use the same tracking information you see on the carrier's website so we do not have additional details about your shipment. Once any part of your order ships, you are no longer able to make changes to it.įor help locating your discount code, see " How do I view my discount code or store credit?" If the field is grayed out, that means you already have a valid code applied to your order or your order has already shipped. If there is already information in the box, you can erase it and add your discount code. We will resend your order confirmation email with your updated total if the discount code is valid. Enter your discount code into the "How did you hear about us?" box at the top of the page. To enter your discount code after an order is placed, go to the Order Status & Returns page, enter your order number and email address or phone number, and click "Find Order". Or, if you are logged into your account (see " How do I log into my account?"), click the discount code to apply it to your shopping cart. Discounts cannot be applied once an order is marked as shipped. Enter your discount code in the "How did you hear about us" box without any other numbers or characters.
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